Shipping Policy

At House of Eona we strive to deliver high-quality products to our customers efficiently and reliably.

Shipping Details

1.⁠ ⁠Delivery Areas: We deliver to Johannesburg, Gauteng, South Africa.

2.⁠ ⁠Shipping Methods: We use courier services, own fleet

3.⁠ ⁠Estimated Delivery Times:
- Local deliveries: frame 2 - 4 weeks

4.⁠ ⁠Delivery Costs: Calculated based on factors, e.g., product weight, dimensions, destination.

5.⁠ ⁠Tracking: Customers will receive tracking information via email.

Delivery Options

1.⁠ ⁠Standard Delivery: Monday to Friday, 9am-5pm

2.⁠ ⁠Express Delivery: urgent deliveries, additional fee

3.⁠ ⁠Collection: Customers can collect purchases from our warehouse.

Responsibility

1.⁠ ⁠We are not responsible for delays caused by [specify factors, e.g., weather, traffic, third-party carriers].

2.⁠ ⁠Customers must ensure accurate delivery addresses.

Damaged or Missing Items

1.⁠ ⁠Inspect products upon delivery.

2.⁠ ⁠Report damages or missing items within 24 hours

3.⁠ ⁠Contact us via email “[email protected]”

Cancellation and Refunds

1.⁠ ⁠Orders can be cancelled before shipping.

2.⁠ ⁠Refunds will be processed within 7-10 business days