Return and Repair Policy
At House of EONA , we strive to provide high-quality products and exceptional customer service. This return and repair policy outlines our procedures for handling defective or damaged goods.
Warranty Information
All our products are covered by a 6 months warranty against manufacturing defects.
Return and Repair Procedures
1. Notification: Please notify us within 7 days of discovering a defect or issue.
2. Assessment: We will assess the product to determine the cause of the defect.
3. Repair or Replacement: If the product is defective, we will repair or replace it free of charge.
Transportation Costs
- The customer is responsible for transporting the product to our workshop for repair.
- We do not cover transportation costs for goods under warranty.
Conditions for Returns
1. Products must be in their original condition, with all original packaging and accessories.
2. Products must be free from damage caused by misuse, neglect, or normal wear and tear.
3. Proof of purchase is required.
Exclusions
This policy excludes:
1. Damage caused by misuse, neglect, or accidents.
2. Normal wear and tear.
3. Products modified or altered after purchase.
